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Frequently Asked Questions.

How do I contact you?

Please use the contact form at the bottom of the page to contact our support services. Our office hours are 8am-7pm GMT seven days a week. Your enquiry is important to us and we always aim to respond promptly and wherever possible within one hour of receipt of your enquiry (during office hours).

How to I find and contact a tutor?

Vital Educators operates as a find-your-own tutor service. All you need to do is visit our home page, run a search for your required subject / level / location and you will be shown a list of tutors. On each tutor’s profile you will see a range of information provided by the tutor, including details of their experience, subjects and levels taught, qualifications, their hourly charges, and feedback received from previous students. To contact tutors, press the “contact” button on the tutor’s profile.You can then discuss your specific tuition needs with each tutor in our private members area.

Are your tutors DBS checked?

Private tuition is not classified as a 'regulated activity' under government legislation and as such it is not essential for a private tutor to hold a DBS check. Some of our registered tutors do possess DBS checks because they are also employed as school teachers but we cannot vouch for these checks. Vital Educators are legally required to collect and hold two references for registered tutors in accordance with the employment agency regulations and the Information Commissioner’s Office with whom we are registered. We are also required to complete identity and address checks on all of our registered tutors. Background checks (references, photo identity documents and address checks) and individually reviewed by our compliance manager.

What happens if I need to cancel or if I need to change my tutor?

We appreciate that sometimes things don’t work out. We want you to receive a positive experience with Vital Educators and will endeavour to do our best to help you should a problem arise. Please Contact us to discuss this with us so we can address any issue you may face.

How do I remove my account?

Please contact our customer service team confirming you wish to remove your account. For security reasons, please ensure that you contact us using the email address associated with your Vital Educators's account.

Achieve academic success with Vital Educators.

Our trusted tutors have helped 100's of students up their grades and confidence, sending them on their way to success!

9/10

overall student satisfaction score

92%

of students reported a grade increase

100's

of happy students worldwide